Patient Journey
Before You Go To Hospital
Know About Your Condition
UCT Private Academic Hospital is well equipped to provide comprehensive healthcare solutions and advice. Contact one of our specialists to find out more about your condition.
Organising Your Stay
By now, you would have been in contact with one of our doctors to find out all you need to know about your condition. Now it’s time to focus on rest and recovery at UCTPAH.
You will need to organise with your medical aid scheme regarding any surgeries or hospital stay you will need at UCTPAH. Whether you are on medical aid or a private patient, please refer to our pre-admission page so that you can see what you will need to bring with you to the hospital and what you may not bring.
Back At Home
Dos And Don’ts
Do:
- Take your medication as prescribed.
- Rest. Many patients who have undergone surgery and general anaesthetic experience fatigue.
- Call the hospital or your doctor if you have any concerns. If your doctor is unavailable, ask to speak to your ward sister.
- Monitor your recovery such as regaining your wellness, healing your wounds and the condition of sutures. Please contact us immediately if you are concerned about anything.
Don’t:
- Hesitate to contact us regarding any concerns you may have.
- Unnecessarily exert yourself until you have fully recovered.
Check-Ups
Upon discharge, you will be supplied with medication and advice to help you complete your recovery at home.
Depending on your procedure and treatment, you will need to do follow-up checks. Please remember to make all appointments through your treating physician.
Service Feedback
In order for us to improve our service and identify lacks in our system, we will appreciate it if you could assist us by completing a survey in the ward.
You are more than welcome to address any concerns you might have with our Hospital Manager, Nursing Service Manager, Marketing/Customer Care or Unit Manager. You can also contact Netcare directly at Netcare Customer Services Call Centre on 086 638 2273 or e-mail customer.services@netcare.co.za